• There shouldn't be any surprise charges, see your invoice for any extras charges.
• You can choose to add optional products such as dashcam, GPS, coverage products and additional drivers.
• There may also be additional charges for one way hire or parking charges.

Make sure you review the 'charges documents' of your rental agreement. We encourage you to ask questions about your rental agreement prior to your journey if anything is unclear.

We accept all major debit cards except Maestro, Electron, pre-paid cards and credit card.

A credit card is required if you are renting a Wedding Vehicle, Compact Elite, SUV, Premium, Luxury or Executive vehicle.

All cards must have the main driver's name on them.

Since our approved driver will be driving the vehicle that you have hired, your driving licence is not required at this time.

Prices may vary due to a number of factors such as:

• Vehicle size
• Availability
• Location
• Vehicle make

Start the booking process to get a quote.

All drivers must be 25 or older (no maximum age restriction).

30+ for full size Vans, premium and 4x4 vehicles.

All drivers (Renters) must present a valid ID (passport).

Please note that we reserve the right to request additional ID or conduct further identification checks if needed which may include an identity check with an external organisation.

• A Valid ID (passport)
• 25+ to hire a car from YEYO RENTAL
• Credit, debit card and others payment methods
• All drivers must present a valid ID (passport).

If the passport is written in a language or characters different to those of the country of rental, an International Driving Permit is also required. Renters are advised to check whether local authorities require foreign drivers to present an International Driving Permit to avoid the risk of potential fines.

All renters must produce a valid ID such as driving licence, passport or ID card. Visitors to the Democratic Republic of Congo must also provide proof of return travel and accommodation information while in DRC.

No. The main renter who will be accompanied by our professional driver must be the person who pays for it as name and payment details will be on the rental agreement.

Invoices are only available online for twelve months, beginning 10 minutes after you have returned the vehicle.

If you cannot locate your invoice online, it is always a good idea to:

• Review your rental contract and confirm the licence number on the contract and the name on the contract matches your entry.
• If you require an invoice for a rental which was more than twelve months ago, you will need to contact the office that you rented the vehicle from, and they can send you a copy of your invoice.

A deposit is not compulsory – at YEYO RENTAL it's fixed at $0.00 and $1000 for wedding cars, premium and 4 x 4 vehicles.

The deposit is refundable provided the vehicle is returned in the same condition. The time scale for the funds to be available on your card will vary depending on your bank or card provider.

No. All customers will not required to pay a car hire deposit. You will be required to provide the cost of the car hire and additional charges amount over the actual cost of the car hire.

The total on invoice does not match the price quoted. Check for:

• Fuel charges
• Late return fees
• Extra products added at the branch
• Rate changes if length of hire was modified

Why has my rate changed?

The rate charged after the rental is different to the one quoted upon booking if any of the above factors applied.

Queries about charges on rental invoice - please contact our branch for a detailed breakdown or review the charges document of your agreement.

Generally, no. Vehicles can typically only be hired and returned within the official opening hours. Please contact the local car hire branch to enquire about possible after-hours hires and returns.

If you are in need of a full 24/7 service, contact our team.

Great news! There is a 20-minute grace period for daily car hires. If the car is returned outside of this period, an hourly car hire charges of 10$ will be payable.

If you’ve made a reservation and received a YEYO RENTAL confirmation number, this means your booking has been successfully recorded and the branch has access to it.

To double-check your booking, you can view your reservation online, this will allow you to confirm all your details and ensure everything is in order.

View/Cancel/Modify your Reservation

Yes, from our home page select "Manage bookings", then "View/Cancel/Modify a Reservation". Just key in your login details. The booking will appear on the screen, and you can click on the "Modify" button.

Please note that if you are amending a prepaid booking, the system will only charge/refund (depending if the new price is higher/cheaper) the difference, if any exists, between the new rate and the original one. In case of a refund, this may take 5 to 10 working days to appear on your account.

1. If a booking is cancelled within 1 hour of the requested pick-up time, we reserve the right to make full charge for the journey.
2. If the client cancelled the contract after 1 hour, we will refund 50% of the amount paid.
3. If the client cancelled the contract after 2 hours no refund will be made to the client.
4. If we cancel the contract, we will refund the full amount paid.

Our bookings cancellation policy reflects the availability of the vehicles in our fleet. Upon acceptance of your booking, we reserve the availability of the vehicle for you and subsequently refuse all other bookings for that vehicle at that time and on that date.

If Yeyo Rental feels that a booking cannot be made, which can include sudden emergency for the driver, unavailability of the vehicle, or extreme weather conditions, bookings may be cancelled along with a full refund.

No, our policy doesn’t allow any other driver to drive our vehicle; only our approved drivers can do so.

All our rental vehicles run on either unleaded or diesel fuel. All vehicles will be supplied with a full tank of fuel or empty tank. It is the customer's responsibility to refill the vehicle at the end of the rental period if the tank was full on collection.

Fuel charges or fuel shortage will be charged at current pump prices plus a refilling surcharge of $25. Alternatively, you can pre-purchase a full tank of fuel before you set off, return the car empty and we'll do the refilling for you. Any fuel left in the vehicle won't be refunded.

Mileage is unlimited on the majority of DRC car hires.

There can be exceptions depending on location, car category and length of hire. In order to determine your mileage limitations from a specific location you will need to begin the reservation process.

We do not permit any of our vehicles to be taken outside of the Kinshasa area. If you wish to travel outside of the capital of Kinshasa, the payment will be double the Kinshasa rental price. Contact our team for more information.

Please be assured that we make every effort to hold items that are left behind; either in a car hire vehicle or at one of our locations. To enquire about a lost item, please contact us.

Please note: If your car hire location is not listed on the website, you will be able to submit a "Lost and Found" online form.

Yes. One-way car hire, where the driver drops you off and returns the car hire to a different location from where you’ve been collected, is available but subject to a fee which can vary by location, car category and pick-up date.

You can upgrade your car by modifying your reservation online. You can also request an upgrade at the rental branch, and our service agents will provide you with possible options to upgrade. The price of your booking will then be changed accordingly.

At YEYO RENTAL we believe you should not be charged for fair wear and tear. We use our Damage Evaluator tool to ensure that you are not charged for every little scratch.

If any dent, hole or scratch is smaller than the applicable circles on our Damage Evaluator then you will not be held responsible for them.

If any damage occurs to your rental vehicle, then please contact our branch or follow the instructions provided within your rental agreement summary.

There is no penalty fee for returning the car early. You will only be charged for the days you had the vehicle (excluding prepaid reservations).

The system will amend the rate to reflect the new length of car hire as of the time you made your booking. This may change the daily rate applied over the length of your hire.

Yes, our driver will pick you up from any location given. To schedule your pick up time or make additional arrangements, let us know when we call to confirm your reservation.

YEYO RENTAL vehicles are clean, smoke free and roadworthy and we personally inspect the vehicles with you to point out any existing 'wear and tear' to the car and explain the policy for what is classed as 'damage'.

If you wish to discuss or dispute any matters concerning damage to your car hire vehicle then please contact our branch.

Yes, extras such as navigation, fire extinguisher, dash cam, baby seats or GPS on request from our office. These are subject to availability.

Yes, we do offer child seats. These are not available at every station and subject to availability.

No. We provide a damage waiver and it's included in the cost of your hire.

The damage waiver comes with an excess.

You do have the option to purchase additional protection products to lower the excess.

In an event of an accident please follow all of the action steps below. Failure to do so may jeopardise your coverage under available insurance:

A Damage Waiver protects you in the event of damage to or theft of the vehicle and lowers the amount you are liable for. It may be included in the cost of your hire and will have an excess dependent on the vehicle category. It means your financial responsibility is limited should something go wrong.

If you want to reduce the Damage Waiver excess you can purchase additional protection products.

Before purchasing any coverage products, it is advisable to determine if your personal coverage is adequate to cover these charges. However, the renter will be required to pay any applicable charges and seek compensation from the carrier of personal coverage.

You, as the renter are fully responsible for charges and any fines or other consequences of the violation of traffic regulations, parking orders or prohibitions, or any other laws or regulations, during the rental.

A professional Driver-On-Demand service connects you with licensed, insured drivers who personally transport you and your vehicle to its destination, your vehicle is driven directly to its location safely, quickly, and with personal care.

Yes. Every YEYO RENTAL driver is fully licensed, background-checked, and covered under comprehensive insurance for the entire duration of your trip. We only assign drivers who meet strict safety and professionalism standards.

YEYO RENTAL extensive network of drivers provides long distance transportation services no matter the distance. Whether you want to book a driver to relocate your car, or just to drive you and your family across the country, YEYO RENTAL will provide a driver.

YEYO RENTAL offers fixed, hourly rate and flat rate fees that allow you to hire a driver to drive your car across the city, state or even country.

Hire a driver to relocate your car through our website or phone. We will match you with a professional drive to relocate your car to your new destination.

YEYO RENTAL connects you with a professional driver to drive your car across the country for you for a fixed flat rate. All YEYO RENTAL professional drivers are subject to extensive background checks, training and must maintain a consistent track record of positive reviews.

Yes, you can hire a personal driver through YEYO RENTAL. Our professional drivers will drive you in your own vehicle for errands, events, airport trips, or any transportation needs.

When you hire someone to drive you around in your own vehicle, it's called a personal driver service, Driver-On-Demand or designated driver service. At YEYO RENTAL, we provide professional personal drivers who operate your vehicle, which is different from a chauffeur service that provides both the driver and vehicle.

You should consider hiring a personal driver if you: need to be productive during commutes, have mobility limitations, want to avoid parking hassles, need transportation after events with alcohol, or simply value your time. A personal driver provides safety, convenience, and allows you to focus on work or relaxation while traveling.

YEYO RENTAL personal drivers always use YOUR vehicle. This allows you to travel in the comfort of your own car with your preferred settings, while avoiding the significantly higher costs of traditional chauffeur services that provide their own vehicles.

Yes, YEYO RENTAL is perfect for providing safe transportation for elderly parents or family members. Our drivers are patient, professional, and can assist with errands, medical appointments, and social activities. The person using the service must have valid vehicle insurance.

You can hire a personal driver for as little as 2 hours (our minimum) or for full days. We offer hourly, daily, and even recurring weekly services. Many clients use us for regular commutes, weekly errands, or extended trips. Overnight and multi-day services are also available.

We cover Kinshasa. We understand that your special day may take you to various locations, and we are committed to accommodating your travel needs.

If your destination extends beyond our standard service areas, our team is more than willing to discuss your specific requirements and tailor our offerings accordingly.

We welcome you to visit our premises to personally inspect the vehicle of your choice.

At YEYO RENTAL, we recognise that every wedding is a unique celebration, and as such, we do not provide a standard price list. The cost of hiring a vehicle is determined by several key factors:

1. Date: Peak dates/holidays affect pricing.
2. Times: Specific pick-up/drop-off times.
3. Locations: Influences logistical considerations.
4. Duration of Hire: Length of time required.
5. Type of Car: Luxury level and exclusivity.
6. Distances Involved: Total travel distance.

Extensions requested "on the day" cannot be guaranteed. While our chauffeurs will make every effort to accommodate any last-minute changes, including slight overruns in your schedule, this should not be considered a guarantee of availability.

To facilitate a smooth experience, we strongly recommend discussing any potential need for extended time in advance of your event.

At YEYO RENTAL, we prioritise professionalism and presentation and our chauffeurs are committed to looking smart and refined, ensuring they reflect the luxury associated with our fleet.

Certainly! At YEYO RENTAL, we emphasise effective communication to ensure that your special day unfolds seamlessly. We typically arrange at least one call in advance to finalise the details of your booking. During this conversation, we will provide you with the name and contact details of your chauffeur.

At YEYO RENTAL, we recognise that wedding plans can evolve, and last-minute changes may be necessary. We strive to accommodate your needs without adding unnecessary stress. Therefore, we do not automatically charge a fee for modifications to your booking unless they result in additional mileage or extended hire time.

Our team is committed to being available and responsive, especially on your big day.

Our cancellation policy is detailed in our Terms and Conditions document. We highly recommend reviewing this section for understanding of:

• Notice Requirements
• Deposit handling
• Rescheduling Options

We welcome you to reach out with any questions or concerns that may not be addressed in our Aide & FAQ. Our team is here to assist you and provide all the information necessary for